Returns & Exchanges

NATIONAL AND INTERNATIONAL CHANGES

It's a priority for us to ensure our customers are completely satisfied with their purchase. If for any reason your purchase didn't meet your expectations, we'll gladly accept the product for exchange within 10 days of the delivery date. You can choose one of the following options:

1. Exchange the item for another available item,
2. Receive a credit for the amount you paid for the item. This credit can be used on future purchases through our website.

We do not refund foreign currency.

Exchanges and returns are not accepted on items with end-of-season discounts. Discounts only apply to online purchases.

It is important that the product be in the same condition as it was delivered, retaining the original packaging and labeling. Please note that used merchandise will not be accepted unless it has a manufacturing defect. Some restrictions may apply.

Items purchased on our website cannot be exchanged in physical stores, with some previously authorized exceptions.

Special orders are personalized products, therefore, they will not be accepted for exchanges.

Due to the handcrafted process used in each of our pieces, some colors or shapes may vary slightly from the images shown on our website. Each piece is handmade with unique natural materials, so no two pieces are exactly alike.

INSTRUCTIONS FOR MAKING AN EXCHANGE

Send a change request to info@corso.mx with the following information:

1. The order number that appears on your order
2. Reason why you want to make the change
3. The item you want to exchange for

Once your return has been accepted, we'll send you a prepaid FedEx waybill to the email address you registered with the purchase. You'll need to follow these steps:

Print the guides (in the case of international shipments, also print the pro forma invoice sheets that are attached to the file).

Pack items in their original packaging and labeling.

Go to the nearest FedEx drop-off location, hand in the prepaid waybills, and verify that the package is fully sealed.

Once we receive the package, the returned items will be carefully examined. Once we verify they are in perfect condition, we will process the requested exchange.

NATIONAL SHIPMENTS

Shipping is free throughout Mexico.

The estimated delivery time is 2-3 business days from the date of purchase. In larger areas, delivery time may be 4-8 business days.

You'll receive notifications to the email address you provided when you made your purchase with your order's tracking number and shipment status.

Shipping for the first exchange will be free, and for the second exchange, shipping costs will be the customer's responsibility. (For more information on exchanges, visit our Exchanges and Returns section.)

INTERNATIONAL SHIPPING

If you have any questions about our international shipping coverage or shipping rates, please contact us at info@corso.mx or through one of our official social media channels.

Shipping costs are predetermined and vary depending on the buyer's country of origin. Shipping costs are indicated on the payment screen at checkout.

The estimated delivery time is 2-7 business days from the date of purchase. In larger areas, delivery time may be 4-10 business days.

You'll receive notifications to the email address you provided when you made your purchase with your order's tracking number and shipment status.

Customs taxes vary depending on the country of origin of the purchase and will not be covered by Corso, therefore, we are not responsible for the collection of said taxes.

PURCHASE CHANGES IN BRANCHES